PRIVACY POLICY

Notice of Privacy Practices

Effective Date: 9/1/2025
This Notice describes how medical information about you may be used and 0disclosed, and how you can get access to this information. Please review it carefully.


Our Commitment to Your Privacy

True North Recovery Services (TNRS) is committed to protecting your health information. We are required by law to maintain the privacy of your protected health information (PHI), provide you with this Notice, and abide by the terms described here.


How We May Use and Disclose Your Information
We may use and disclose your PHI for the following purposes without your authorization:
Treatment: To provide, coordinate, or manage your healthcare. For example, we may share information with hospitals or other providers if you become ill, require hospitalization, or need follow-up care.
Payment: To bill and receive payment for services provided to you, including with your insurance company or other third-party payers.
Healthcare Operations: For quality improvement, staff training, accreditation, licensing, and auditing.
Safety: If you are a danger to yourself or others, or if required by law to protect your health or the safety of others.
Legal Requirements: When required by federal, state, or local law, such as reporting suspected child abuse, neglect, or certain communicable diseases.
Health Oversight Activities: To government agencies for activities such as audits, investigations, inspections, and licensure.
Judicial and Administrative Proceedings: In response to a valid court order, subpoena, or other lawful process.
All other uses and disclosures of your PHI will require your written authorization, which you may revoke in writing at any time.


Your Rights Regarding Your Health Information
You have the following rights under HIPAA:
Access: You may request to see and receive a copy of your health records.
Amendment: You may request changes to your records if you believe they are inaccurate or incomplete.
Restrictions: You may request limits on how we use or disclose your information.
Confidential Communications: You may request to be contacted at a specific address or phone number.
Accounting of Disclosures: You may request a list of disclosures we have made of your PHI.
Paper Copy: You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.


Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
True North Recovery Services – Compliance & Privacy Officer
Phone: 720-669-6793
Email: info@truenorthrecoveryservices.com
Address: 2696 S. Colorado Blvd, Suite 445, Denver, CO 80222

You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR):

Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints
Phone: 1-800-368-1019
We will not retaliate against you for filing a complaint.


Contact for More Information
If you have any questions about this Notice or our privacy practices, please contact:

Compliance & Privacy Officer
True North Recovery Services
Phone: 720-669-6793
Email: info@truenorthrecoveryservices.com