TNRS AGENCY PORTAL
Welcome to our agency portal. Here you will find quick links to important information as well as updates and other news.
KEY CONTACTS
| Contact: | Purpose: |
| Support@truenorthrecoveryservices.com | For all technical or business support requests, including general questions or concerns. |
| Billing@truenorthrecoveryservices.com | For all billing-related requests, such as remittances, billing validation inquiries, and other financial concerns. |
| Clinical@truenorthrecoveryservices.com | For all clinical-related requests, questions, or concerns, including clinical escalations, BPS questions, service plan update requests, and other supervision needs. |
To help minimize response times, please direct your inquiries to the appropriate contact listed above. This will ensure the fastest possible response as our teams continue to grow. Additionally, when sending your message, use the subject line to indicate urgency, such as: URGENT, TIME SENSITIVE, or General Question, as we receive numerous inquiries from various organizations.
CLINICAL INTAKE AND BPS PROCESS
BPS Scheduling Process – Calendly
- Go to the BPS Scheduling portal on Calendly here: https://calendly.com/tnrs/intake
- Ask the client what date and time works for them based on what is available
- BEFORE SCHEDULING: Make sure their intake paperwork is complete. Specifically the intake and screening packet forms are signed and complete.
- Fill out the Calendly BPS Request form completely
- For the name section make it clear that this intake is for, so it will need to read “[name of your agency] BPS: First Name Last Initial (of the client).”
- For phone number and email, put the clients info so they get the reminders.
- In the “what coach is submitting this requests email address” put your name, phone number and email so the clinician can reach out if there are any issues.
- Once the Calendly form is complete, hit submit
- Let the client know that they need to have a private space with good service for up to 90 minutes to do the BPS intake assessment via phone call. The therapist conducting the BPS will call the client directly based on the number you submitted on the Calendly form. Please note, we used to have clients call into the BPS hotline, but that process has since changed.
- If the client cannot make the scheduled time for some reason — it is the person who scheduled the BPS in the first place’s responsibility to reschedule (which is why we ask for your contact info on the form). In the event of needing to reschedule, please follow the same instructions above.
If you have any questions about the above or scheduling BPSs, please reach out to clinical@truenorthrecoveryservices.com
WEEKLY BILLING VALIDATION PROCESS
Purpose: the billing validation process was created in order to ensure the highest possible level of compliance for all medical billing claims. Using a checks and balances system our clinical and financial teams review the previous weeks worth of documentation and claims to ensure all services rendered conform to our compliance standards and that all Agency systems are up to date before submitting billing claims. Your adherence to this process is critical to our working relationship as governed by our Master Services Agreement (MSA). Questions, please contact: Billing@truenorthrecoveryservices.com
SUNDAY
Provider will ensure all DAP notes / claims for services rendered by their agency will be entered into the Organizations EHR/EMR system by midnight 12:00AM on Sunday of each week.
MONDAY
Organization will conduct an internal “billing validation process” and will identify any notes or claims entered into the system that do not conform with the Organization’s billing practices. These common issues include;
- Peer coaches using peer codes with clients during Outreach
- Claims provided to clients without valid insurance
- Claims entered into the EHR system for clients that do not have a valid address
- Time overlaps – One client cannot attend two peer sessions on the same day at the same time
- Clients that have received services without signing the necessary disclosures and consents
TUESDAY
Organization will furnish and send a billing validation report to the provider by noon (12:00 PM MST) which will specify a list of “exception claims” that were deemed non-billable by the organization’s financial and clinical teams. This report will include reference to the clients and claims impacted.
WEDNESDAY
Provider will review and resolve all impacted claims to ensure there is conformity to the Organizations billing standards.
THURSDAY
Organization will submit all VALID claims to the respective RAE for claim reimbursement and payment and will report to provide the total amount of AR (accounts receivable) the Organization is expecting to receive via remittance from each respective RAE. It is important to note that the RAE’s pay claims on different time tables and that the Organization has no control on when claims will be paid and remitted to the Organization.
In circumstances where Provider does not update client files or claims as requested by the following weeks Billing Validation Cycle, the Organization reserves the right to correct the clients address, insurance eligibility information on behalf of Provider for a professional service fee of $100/hour or a $150/hour fee for eligibility checks. All fees will be automatically deducted from the Providers monthly remittance.
INCIDENT REPORT PROCESS
TNRS is committed to promoting the health, safety, and well-being of clients, staff, and the community. This policy outlines the procedures for reporting and responding to critical incidents in alignment with the rules and regulations of the Behavioral Health Administration (BHA) and other applicable governing bodies.
Reporting Procedures:
a. Any staff member who becomes aware of a critical incident must immediately report it to their supervisor or designated authority using the following form;
b. The staff member must also document the critical incident using the BHA’s Critical Incident Form within 24 hours of the critical incident using this form: https://docs.google.com/forms/d/e/1FAIpQLSe5nHwUJZe3NoPAYr-hH0WuZxqOYGp9kZtg1aLFZcwHWwcCtQ/viewform
c. If the critical incident involves serious injury, death, or other emergencies, staff must also notify emergency services (911) and follow established emergency protocols.
CLIENT REFERRAL PROCESS
True North Recovery Services offers a wide range of clinical services including individual therapy, IOP programs and PHP programs for clients struggling with SUD, mental and behavioral health issues.
Please use the Client referral button to submit a referral to a higher level of care, or complete the following form:
All inquiries will be responded to within one business day. For urgent requests following an incident, please use the Incident Report Form process and we will do our best to support you or your clients immediate needs. In cases of medical emergencies, please contact emergency services BEFORE completing this referral form by calling 911.
Copyright © 2025 True North Recovery Services - All Rights Reserved
Opening Hours:
Monday – Friday 8am – 9pm
Phone: (720) 927 – 8774
Email: info@truenorthrecoveryservices.com
Address: 2696 S Colorado Blvd Ste 445 Denver, CO 80222
